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Bank Act

Version of section 627.65 from 2022-06-30 to 2023-06-21:

Marginal note:Complaints procedures

 An institution shall disclose to its customers and to the public

  • (a) its procedures for dealing with complaints established under paragraph 627.43(1)(a);

  • (b) the name of the external complaints body of which it is a member and the manner in which that body may be contacted; and

  • (c) the Agency’s mailing address, website address and telephone number.

  • 2018, c. 27, s. 329

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