Disclosure of Charges (Retail Associations) Regulations

Marginal note:Disclosure of increases

5 If a retail association increases a charge applicable to a service referred to in subsection 4(1), the retail association shall disclose the increase

• (a) with respect to a customer to whom a statement of account is provided, by providing a written notice, at least 30 days before the effective date of the increase, to each customer in whose name the account is kept or, if the customer has instructed the retail association in writing to provide the notice to another person, to that other person; and

• (b) with respect to customers to whom a statement of account is not provided, by means of a notice that is displayed for a period of at least 60 days immediately before the effective date of the increase at each branch of the retail association where products or services are offered, at each of the retail association’s points of service and on the retail association’s websites through which products or services are offered in Canada.