Disclosure of Charges (Trust and Loan Companies) Regulations

5 (1) A company shall disclose to its customers and to the public all charges applicable to any of the following services provided by the company in respect of deposit accounts with the company, other than personal deposit accounts, by means of a written statement, copies of which shall be displayed and made available to customers and to the public at each branch of the company at which deposit accounts are kept, at each of the company’s points of service and on the company’s websites through which products or services are offered in Canada:

• (a) acceptance of deposits;

• (b) acceptance of coins, cheques or Bank of Canada notes for deposit;

• (c) issuance of cheques;

• (d) certification of cheques;

• (e) handling of a cheque presented by a customer that is subsequently returned because there are not sufficient funds;

• (f) holding of cheques for deposit;

• (g) handling of cheques drawn in the currency of the United States;

• (h) processing of a stop payment on a cheque;

• (i) handling of a cheque issued by a customer that is subsequently returned because there are not sufficient funds;

• (j) supply of coins and Bank of Canada notes;

• (k) handling of overdrafts;

• (l) transfers between accounts;

• (m) supply of account statements;

• (n) handling of account confirmations;

• (o) conducting searches related to an account;

• (p) provision of information in regard to an account balance;

• (q) closing of an account; and

• (r) handling of unclaimed balances in inactive accounts.

(2) The written statement referred to in subsection (1) shall

• (a) indicate that the statement sets out all charges for services provided by the company in respect of deposit accounts with the company other than personal deposit accounts; or

• (b) indicate that the statement does not set out all of the charges referred to in paragraph (a) and set out the manner in which information regarding charges not included in the statement can be obtained.