Official Languages (Communications with and Services to the Public) Regulations

11 For the purposes of paragraph 24(1)(b) of the Act, the circumstances in which it is reasonable that communications with and services from an office or facility of a federal institution be available in both official languages are the following:

• (a) where the office or facility serves one or more entire provinces and those services are

  • (i) correspondence services,

  • (ii) offered by means of toll-free long-distance telephone services, or

  • (iii) offered by means of local telephone services, if the office or facility provides the same services by means of toll-free long-distance telephone services;

• (b) where those communications and services are made available by the office or facility through an automated system accessible to the public and the communications and services are directly related to the operation of the system or consist of providing material or information that originated with the institution;

• (c) where those communications and services are the provision in an airport, railway station or ferry terminal of signage, including information display systems with respect to aircraft, train or ferry transportation services or baggage pick-up; and

• (d) where those communications and services are offered by the office or facility by means of video conferencing services.